GFI MAX RemoteManagement HK instance network maintenance

Dear customers,

Our hosting partner has informed us of a network maintenance that impact the infrastructure hosting the HK instance of GFI MAX RemoteManagement.

During the maintenance window,  we are expecting short periods of unavailability of the dashboard and alerting as the network equipment is rebooted.

Hong Kong time :
Saturday , 30 August 2014, 00:00 – 04:00 HKT
Sunday   , 31 August 2014, 00:00 – 04:00 HKT

UTC :
Friday,   29 August 2014, 16:00 – 20:00 UTC
Saturday, 30 August 2014, 16:00 – 20:00 UTC

While no problems are expected, we would like to give advance notice to our customers of these necessary maintenance.

With kind regards,
The GFI MAX Team

Posted in GFI MAX RemoteManagement

GFI MAX RemoteManagement – Dashboard v5.44.4 Release

Hi Everyone,

I’m pleased to announce that Dashboard v5.44.4 is being released overnight, so that it will be available to customers in advance of the working day tomorrow, Friday 22nd.

This is a routine service release focused on feature updates and bug fixes, and includes a significant enhancement to check clearing, giving customers greater control over the check clearing workflow. Continue reading

Posted in GFI MAX RemoteManagement, MAX RM release notes

MAV definitions update URLs amended

Dear customers,

customers using MAV and restricting outgoing agent HTTP communication through rules on their proxy server, transparent proxy, security filter or similar, are advised that the update location for MAV definition updates now includes the address below. If required, please add URLs in that space to the whitelist ensure continued MAV definition updates. Customers not using such restrictions will not have to take action.

Please contact our support team for any issues.

With kind regards,

The GFI MAX Team

Posted in GFI MAX RemoteManagement, MAX RM service updates

intermittent login form timeouts

Hello,

we are investigating occasional login timeouts when using the login form on gfimax.com. The message given is “Timeout while locating your dashboard…”. The login may succeed if the screen is kept open for longer, or the login is attempted again. We are investigating the causes and will solve as soon as possible. If the dashboard URL is known it can be used to log in directly.

Update: 2014-08-14: We are not seeing the issue currently but will look into any re-occurrences closely.

With kind regards,

The GFI MAX Team

Posted in GFI MAX RemoteManagement, MAX RM service updates

GFI MAX RemoteManagement US instance network maintenance

Dear customers,

Our hosting partner will be performing maintenance on the network interconnections between racks housing our infrastructure hosting the US instance of GFI MAX RemoteManagement to upgrade available internal bandwidth. This is in response to performance limitations seen in June and to complete remediation work after careful planning.

During the one our maintenance window several smaller periods of unavailability of the dashboard and alertingare expected. Alerting for overdue devices will be suspended during the maintenance window. While no problems are expected, we would like to give advance notice to our customers of these neccessary upgrades.

  • Sunday, 24 August 2014, 04:00 – 05:00 EDT
  • Sunday, 24 August 2014, 03:00 – 04:00 CDT
  • Sunday, 24 August 2014, 01:00 – 02:00 PDT
  • Sunday, 24 August 2014, 08:00 – 09:00 UTC

With kind regards,
The GFI MAX Team

Posted in GFI MAX RemoteManagement, MAX RM service updates

SMS interruption EMEA dashboards

Dear customers,

we are aware of an interruption in SMS delivery service affecting the EMEA dashboards (UK, Ireland, Germany, France, Europe, Eastern Europe). The service is in the process of being restored.

SMS sending restored as of 2014-08-11 17:09 UTC

With kind regards,
The GFI MAX Team

Posted in GFI MAX RemoteManagement, MAX RM service updates

GFI MAX RemoteManagement – Dashboard v5.44.3 & Agent v9.7.1 (RC) Release

Hi Everyone,

I’m pleased to announce that Dashboard v5.44.3 and Agent v9.7.1 (RC) are being released overnight, so that it will be available in advance of the working day tomorrow, Friday 8th of August. This is a routine Service Release mostly focused on minor feature enhancements and bug fixes, but does include support for 160 new SNMP Checks, Kaspersky 14.0.0.4651 and IASO Backup version 14.

Full release notes for Dashboard v5.44.3 are below.

Summary for Service Release, Thursday 8th August 2014:

  • Service Release focused on systems performance, minor feature updates and bug fixes
  • Dashboard v5.44.3
  • Agent v9.7.1 (RC)

Dashboard v5.44.3

  • UPDATE: Over 160 new SNMP Checks for vendors including Cyberoam Security Appliances, HP (LeftHand – StoreVirtual | WATCHGUARD) and Net-App
  • BUGFIX: Ensure inactive PAK user without API key does not prevent Service Desk Integration from completing
  • BUGFIX: Make sure the ‘List Outages’ API returns the correct outage first line
  • BUGFIX: Ensure Windows services with dependencies restart successfully
  • BUGFIX: Ensure an appropriate message is displayed during login when 2FA is enabled and the account is suspended or dashboard access is disabled
  • BUGFIX: Make sure User Logouts are recorded in the Audit Log
  • BUGFIX: Ensure the ‘MDM – Location History Report’ time columns represent accurately their values
  • BUGFIX: Ensure the Monthly Report / Disk Drive Growth section is populated for all devices
  • BUGFIX: Ensure the Notes Report times use the applicable time-zone

Agent v9.7.1 (Release Candidate)

  • UPDATE: Support IASO backup version 14 in the Backup Check
  • UPDATE: Add support for Kaspersky Anti-Virus version 14.0.0.4651
  • BUGFIX: Ensure the correct detection of Yosemite Server Backup

 

Thanks,

Stuart

Software Development Team Lead @ GFI MAX

Posted in MAX RM service updates