MAX Backup 14.1 Now Available Though the Auto Update Service.

We are pleased to communicate that as of Tuesday morning the 14.1 release of the Backup Manager has been posted to the Auto Update service.

To ensure your Windows and Mac OS clients are always updated with the latest Backup Manager client version please ensure that you have specified ‘Always latest version’ for the ‘Max version:’ setting in the ‘Partner information view’ section of the Cloud management console.  You can consult the support knowledge base for more details on how to set the client Max Version.

In version 14.1 you will find several new customer driven enhancements designed to improve popular aspects of the product.  Click here for Product Release Notes:

Posted in GFI MAX Backup, GFI MAX Backup release notes, GFI MAX Backup service updates | Tagged ,

US dashboard – delays in back-end e-mail delivery

Dear customers,

we have resolved a system issue that delayed delivery of certain scheduled e-mail types including client reports and data overdue alerts. Queued e-mails are now being delivered to the receiving mail servers.

We would like to apologize for the inconvenience caused.

Update 16:15 UTC: The backlogged e-mail messages have been delivered.
With kind regards,

The GFI MAX Team

Posted in GFI MAX RemoteManagement, MAX RM service updates

US instance false positive overdue device alerts

Dear customers,

we have identified an issue which may have caused false positive overdue device alerts for some customers on the US dashboard. An immediate solution is in place for this not to re-occur, and we are correcting the underlying issue with urgency.

We would like to apologize for any convenience caused over the weekend.

Update: The underlying issue has been resolved.

With kind regards,

The GFI MAX Team

Posted in GFI MAX RemoteManagement, MAX RM service updates

GFI MAX RM – EU Instance – new SSL certificates – complete

Dear customers,

we would like to announce that replacing some SSL certificates with wildcard/UC certificates (*.systemmonior.eu.com) is complete. All maintenance went smoothly and with no disruption on service. Please do not hesitate contact with our support team if you have any questions or queries.

Best regards,
GFI MAX team.

Posted in Uncategorized

MAX RemoteManagement – Dashboard v5.45 Feature Release – MAX Mail Integration into MAX RM

Hi Everyone,

We’re very pleased to announce the integration of MAX Mail into MAX RemoteManagement with the overnight release of Dashboard v5.45, making this brand new offering available as release candidate (RC) to customers from Friday 5th of September. Now you’ll be able to set up and manage MAX MailProtection and MAX MailArchive directly from the MAX RM Dashboard — the first major RMM platform to offer such a service: Continue reading

Posted in GFI MAX RemoteManagement, MAX RM release notes

GFI MAX RM – EU Instance – new SSL certificates

Hi,

As we maintain secure communication between the Agent and our infrastructure, we will retire some SSL certificates on upload servers that will expire soon. They will be replaced by wildcard/UC certificates (*.systemmonitor.eu.com) already used elsewhere.

While we do not anticipate general problems, under some circumstances this might affect Agents running on Windows 2000 (client) and Windows Server 2003 that do not have “Update for Root Certificates for Windows” installed in a version 2007 or newer. Upon switchover, these Agents would show as overdue. Said update is available via Windows Update as well as our own Patch Management feature. Support will also be able to assist you.

Most users will not have to change anything. We will inform customers by sending an updated notification on status page (this work is scheduled on 2014/09/08).

Affects:
*.systemmonitor.eu.com (EU, PL, FR1, FRANCE, IE, Germany) – upload servers

Best regards,
The GFI MAX Team

Posted in Uncategorized

GFI MAX RemoteManagement – Dashboard v5.44.5 Feature Release – Mass delete checks, MDM updates and more

Hi Everyone,

I’m pleased to announce that we have several feature updates going out overnight, so that they will be available in advance of the working day tomorrow, Friday 29th August. With the update to Dashboard v5.44.5 we’ll be introducing the following enhancements: Continue reading

Posted in GFI MAX RemoteManagement, MAX RM release notes, Uncategorized